AASP-MN Member Code of Ethics
To our customers we promise:
• To provide high-quality service with trained personnel, using competitively-priced, quality products appropriate for the repair.
• To offer valid written estimates and keep customers informed of significant changes in the service process.
• To conform to all applicable federal, state and local laws.
• To maintain a sense of personal obligation to our customers.
• To offer resolutions if the expectations of our customers are not met.To our employees we promise:
• To encourage continuous training.
• To provide a quality work environment.
• To manage our businesses in a professional and sensitive manner.To the automotive industry we promise:
• To uphold the highest standards of our industry.
• To attempt correction of any abuses within our automotive community.
• To be aware and proactive in response to changing technology and legislation.