Consumer Info
 
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Owners Prefer Doing Business With Independent Shops, Consumer Reports, June 2010

Finding the Right Auto Repair Shop

 

Warranty Information

      - FTC Consumer Alert: Auto Warranties, Routine Maintenance, and Repairs: Is Using the Dealer a Must?

      - FTC Consumer Alert: How to Steer Clear of Auto Warranty Scams
        

Want to better understand Motor Vehicle Service Contracts?  If so, click on the links below:

     - From the Minnesota Attorney General

     - From the Federal Trade Commission
     - Avoid Auto Repair Service Contracts, Consumer Reports, June 2010

  

Do you Know Your Rights following an automobile accident?

Click here for information to help you navigate the process of getting your vehicle repaired following a collision.

In addition, we have the answers to the most commonly asked questions relating to an automobile accident by consumers. This information, based on Minnesota's insurance laws, will help you understand your rights and responsibilities in the auto claims process and what you can expect from insurance companies - whether you file a claim with your own insurance company, or the company of another party in the accident.

Feel you have been treated unfairly by an insurance company? Complete our Insurance Claims Handling Complaint Form or our Short-Pay Complaint Letter and let us know about it.


MN Motor Vehicle Damage Disclosure & Reporting Requirements (5/2010)


Do you need the know-how to care and maintain your vehicle by yourself? Information provided here allows you to do just that!

 

Do you want to get information on crash tests and rollover ratings, safety recalls and defect investigations? If so, click here.

  


 

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AASP-MN Member Code of Ethics

To our customers we promise:
• To provide high-quality service with trained personnel, using competitively-priced, quality products appropriate for the repair.
• To offer valid written estimates and keep customers informed of significant changes in the service process.
• To conform to all applicable federal, state and local laws.
• To maintain a sense of personal obligation to our customers.
• To offer resolutions if the expectations of our customers are not met.

To our employees we promise:
• To encourage continuous training.
• To provide a quality work environment.
• To manage our businesses in a professional and sensitive manner.

To the automotive industry we promise:
• To uphold the highest standards of our industry.
• To attempt correction of any abuses within our automotive community.
• To be aware and proactive in response to changing technology and legislation.

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